MCI Career Services Pte Ltd

Customer Service and Documentation Officer (Central/ 1 yr EXP) JY

MCI Career Services Pte Ltd| Date Posted: 1-Mar-2020
EA Licence No: 06C2859|EA Personal Registration No: R2090812
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Description:

  • Reporting to the Customer Service Manager, you will be assisting and liaising with internal and external stakeholders, and ensuring smooth operations.


  • Prepare & issue booking confirmation (Cross trade / Local export booking) to customers.
  • Generate Bill of Lading (B/L) & issue invoice to customers.
  • Pre-alert transhipment & destination ports on vessel arrival
  • Update telex release or alert destination ports to release shipment.
  • Generate & issue switch BL & cross invoices to customers.
  • Monitor payment and issue receipts for customers
  • Prepare monthly sailing schedule for local export.
  • LCL booking and necessary B/L issuance, pre-alert and monitor payment
  • Detention & demurrage waiver & collection
  • Assist rate quotation & filing in the absence of the HOD


  • Diploma in Logistics & Operations Management / Maritime Transportation/ Nautical Studies or equivalent
  • 1- 3 years of prior experience in shipping industry or in customer service will be an advantage.
  • Entry level candidates are welcome to apply.
  • Able to multitask and work in fast paced environment
  • Good communication skills, both spoken and written

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.


You may email your updated resume in MS format to us at [Click Here to Email Your Resume]


Our dedicated and approachable MCI consultants will get back to you soon for a confidential discussion.


Please include the following information in your resume:

  • Education background
  • Work experiences in point forms
  • Reason (s) for leaving
  • Current and expected salary
  • Date of availability / Notice period

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.


**We regret to inform that only shortlisted candidates would be notified. **


Yap Ka Sheng (Jason)
Registration Number: R2090812
EA License Number: 06C2859
MCI Career Services Pte Ltd


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MCI Career Services Pte Ltd