Customer Service Ambassador

The Learning Lab | Date Posted: 18-Oct-2018
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Who we look for
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

  • Deliver a professional and high-quality service experience in a customer-facing role.
  • Acquire a strong working knowledge of the organisation’s programmes and services.
  • Handle customers’ feedback promptly and professionally.
  • Provide clear explanation at front desk to customers regarding our programmes.
  • Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless client experiences.
  • Take the extra mile to engage customers.
  • Develop a great rapport with clients and build brand loyalty
  • Perform any other duties and responsibility as and when assigned by Management.


Snapshots of our ideal candidate

  • Possesses at least GCE ‘O’ levels.
  • Strong proficiency in written and spoken English.
  • Being effectively bilingual would be a strong advantage.
  • Candidates who have worked in the hospitality industry are most preferred
  • Able to work in a fast-paced environment
  • Possess emotional maturity and passion for customer service
  • Familiarity with CRM systems and practices
  • Good team player, ability to work with minimal supervision
  • Positive, extroverted and outgoing personality
  • Well-groomed and professional disposition
  • Expected to work shift hours and on weekends (3 weekdays and 2 weekends)

Expect the best for the best – very attractive remuneration package and benefits for the right candidate.
To find out more, please visit Please note that only shortlisted candidates will be contacted within 2 weeks.

Company Overview
The Learning Lab