Customer Service Ambassador (Healthcare/ 1 yr contract)

People Profilers Pte Ltd| Date Posted: 17-Dec-2020
EA Licence No: 02C4944|EA Personal Registration No: R1874000
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

• Ensure all visitors are well received and able to receive the information – directions to head to registration 
• To be well informed and aware of on-going developments and activities of the hospital to share with visitors when inquired
• Promote and encourage the use of self-service functions via self-service kiosks,
• Assist patients in navigating the kiosk functions, provide guidance and on-site troubleshooting
• Assist in traffic flow and crowd control, ensure smooth running of electronic queue management system
• Attend effectively to complaints as required, and keep a record of all feedbacks obtained for necessary follow up and action by the relevant departments
• Ensure daily operations log are updated at the end of each shift/day, that all information and data are accurately captured
• Proper housekeeping and documentation i.e. of approvals, correspondences etc. of department’s folder in shared drive
• Timely submission and upload of monthly report if required
• Prompt delivery of other administrative duties that may be assigned from time to time

 

Requirements

• Minimum GCE O-Levels, Diploma and above
• Good communication skills
• Good customer service skills. Prior experience in hospitality or service industries will be an advantage.
• Good coordinating and organizing skills
• Ability to multitask and work in a fast-paced environment

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.


Kindly email your resume in a detailed MS Word format to [Click Here to Email Your Resume]


We regret that only shortlisted candidates will be notified

 

People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel:  6950 9756
EA Registration Number: R1874000
EA Personnel: Ang Li Ling Jane

 

Company Overview
People Profilers Pte Ltd