Capital Human Resource Management Pte Ltd

Customer Service Advisor (Body Shop/Automotive/Central/Up to $3200)

Capital Human Resource Management Pte Ltd| Date Posted: 28-Mar-2020
EA Licence No: 19C9570|EA Personal Registration No: R2090403
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Automotive Industry

Salary Range : Up to S$3200 Depending on experiences
Working Hours : 8 am - 5 pm (Mon - Fri)
                             8 am - 12 pm (Alternate Saturday)


Job Responsibilities :

  • Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.
  • Responsible for the communication of information between customer and the workshop
  • Study vehicle repair history and inform superior of any abnormalities or repeated complaint
  • Assist customers in filing accident report (including photo takings) and advise customer on estimated repair cost for work to be done
  • Assess the liability and advise customers the best method to pursue their insurance claims (OD/TP/Cash)
  •  Prepare accurate accident repair estimate and provide necessary supplementary estimate
  • Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
  • Negotiate with surveyor / insurance companies to get the best labour charge rate.
  • Working closely with Parts department on raising backorder and follow up
  • Quality Check and photo takings after Body Repair
  • Collection of excess/payment if any before handing over of vehicle to customer
  • Case Finalization – Liaising with surveyor to confirm on final repair cost
  • Promote the sale of parts and accessories.


Requirements :

  • Min. NTC 2 in Mechanical Engineering, Automotive Engineering or its equivalent
  •  Min. 5 years working experience as a customer service advisor in the automotive industry or related field in automotive insurance claims.
  • Proactive and independent with positive attitude
  • Possess knowledge on automotive components, paint and body work, and warranty processing.
  • Strong interpersonal and communications skills are key requirements to manage customers
  • Candidates with good command of language/ dialects will an advantage
  • Good computer knowledge i.e. MS Words and Excel
  • Must possess class 3 driving license


Ashley Ng
Reg No: R1435754
EA No: R209040

Company Overview
Capital Human Resource Management Pte Ltd