Customer Service Adviser/ Ops Assistant (Bodyshop, automotive, Vehicle,Alexandra)

KSC Consultants Pte Ltd| Date Posted: 18-Aug-2019
EA Licence No: 11C2878|EA Personal Registration No: R1219651
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Job Nature:
Position Level:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Good computer knowledge i.e. MS Words and Excel

Must possess class 3 driving license Salary Range : S$2300 - S$3000

Working Hours : 8am - 5pm (Mon - Fri) 8am - 12pm (Alternate Saturday)

Job Responsibilities :

  • Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.
  • Responsible for the communication of information between customer and the workshop
  • Study vehicle repair history and inform superior of any abnormalities or repeated complaint
  • Assist customers in filing accident report (including photo takings) and advise customer on estimated repair cost for work to be done
  • Assess the liability and advise customers the best method to pursue their insurance claims (OD/TP/Cash)
  • Prepare accurate accident repair estimate and provide necessary supplementary estimate
  • Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
  • Negotiate with surveyor / insurance companies to get the best labour charge rate.
  • Working closely with Parts department on raising backorder and follow up
  • Quality Check and photo takings after Body Repair
  • Collection of excess/payment if any before handing over of vehicle to customer
  • Case Finalization – Liaising with surveyor to confirm on final repair cost
  • Promote the sale of parts and accessories.

Requirements :

  • Min. NTC 2 in Mechanical Engineering, Automotive Engineering or its equivalent
  • Min. 3-5 years working experience as a customer service advisor in the automotive industry or related field in automotive insurance claims.
  • Proactive and independent with positive attitude
  • Possess knowledge on automotive components, paint and body work, and warranty processing.
  • Strong interpersonal and communications skills are key requirements to manage customers
  • Candidates with good command of language/ dialects will an advantage

Interested applicants may send your resume to melissa@kschr. com(remove the space)

KSC Consultants Pte Ltd(11C2878)
Tee Siew Mei (R1219651)

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KSC Consultants Pte Ltd