Customer Relationship Officer

Confidential| Date Posted: 28-Sep-2020
Save Job
Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
Diploma, Bachelor's / Honours

Job Description

 

Job Description

We are currently seeking Customer Relationship Officers to join our organization. Reporting to the Team Manager, you will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction. Constant contributions towards achieving service level and abandon rate targets.

The primary responsibility of the role includes (but is not limited to):


• Service customers over the phone and practices telephone courtesies at all times.
• Practicing quality in all aspect of the job to ensure customer satisfaction.
• Continuously strive to achieve and exceed agreed productivity
• Ensure good customer retention by providing excellent and professional services.
• Consistently cross sell and upsell group’s financial products and services during customer interaction.


Requirements

• Fresh graduates are welcome to apply
• Solid phone selling with good oral communication, interpersonal and active listening skills
• Resourceful, proactive and able to work independently to produce high quality technical or professional work
• Getting results through personal proficiency
• Basic PC knowledge, with the ability to quickly adapt to new software applications
 

With a diverse interdisciplinary team hailing from different backgrounds with a common goal. By cultivating a dynamic and flat hierarchy environment, individuals thrive and learn effectively and efficiently with proper mentoring and guidance.

 

We are the market leader in offering solutions in our industry. Our company provides a comprehensive range of services and solutions that are specially curated to individuals around the region and the world. As our company is expanding, we are looking for passionate and driven individuals to join our family.

 

We have collaborated closely with many clients to provide an all-round integrated business strategy and solution. We strongly believe that by pushing the boundaries, we are able to help our clients better perform in this evolving market. We welcome you to grow your career with us, today!