MTC Staffing Pte Ltd

Customer Relations Officer

MTC Staffing Pte Ltd| Date Posted: 6-Apr-2021
EA Licence No: 15C7752|EA Personal Registration No: R2197293 
Save Job
Job Nature:
Permanent, Contract
Position Level:
Entry Level
Job Category:
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Job Duties:

  • Attending to inbound calls
  • Attending to call back requests from customers
  • Ensure follow up on cases escalated
  • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Point to point enquiries from customer
  • Perform simple investigation for cases
  • Attending to emails enquiry when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors

Job Requirements:

  • Diploma and above only
  • Have previous experience in call centre is highly preferred
  • Shift work required (No midnight shift)
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume and educational certificate to [Click Here to Email Your Resume] or apply here directly

 

EA License No: 15C7752 | MTC Staffing Pte Ltd
EA Reg. No: R2197293 | Wong Chun Kit


--  We regret to inform that only shortlisted candidates will be notified, however, rest assured that all applications will be updated to our resume bank for future opportunities. --

Company Overview
MTC Staffing Pte Ltd