Customer Relations Executive (Retail) / Tai Seng / $2,500 to $2,800 / 5 days

Confidential| Date Posted: 17-Sep-2020
EA Licence No: 13C6614|EA Personal Registration No: R1104551
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Job Nature:
Position Level:
Bachelor's / Honours

Job Description

Customer Relations Executive


Working Location: Tai Seng

Working hours: Monday to Friday



Provide strong administrative function to the area of Customer Relationship Management touch points where memberships are created in the system before membership related efforts could be further deployed. This role also plays an important includes retaining and delighting members by attending and resolving their queries and issues effectively and efficiently.


Job Scope:

  • Part of Customer Relationship Management Team to take care of customer data, issues and enquires.
  • Entry, updating, correcting, sorting, processing and protection of all members related information.
  • Responsible for managing efficiency of the volume of data entry and reduce backlog to the minimum.
  • Retrieval of customer information.
  • Processing of all members entitlements and benefits.
  • Take charge and assist in customer service recovery.
  • Collect feedback from staff and channel to internal team for improvement.
  • Manage customers’ feedbacks and resolve members enquiries/ issues.
  • Management of incoming customers’ calls and emails.
  • Responsible for providing excellent customer service experience.
  • Processing & filing of Customer Relationship Management invoices.
  • Provide support to other Customer Relationship Management projects such as roadshows and campaigns.
  • Other administrative support as required by the department.
  • Perform any other duties as assigned by Superior.



  • Degree in business or in Customer Relations Management or relevant field.
  • Proven track record with at least 2 years’ experience of retail-related work experience.
  • Prior experience in FMCG or fast pace retail environment is a MUST.
  • Proficient in MS Office applications.
  • Meticulous, responsible and matured individual with strong inter-personal skills.
  • Working location: Tai Seng

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Deborah Ho Yu Qing | Recruit Express Services Pte Ltd | CEI No R1104551 | EA No. 13C6614