Customer Program Assistant Manager (Freight Forwarding)

Job Description

• Acts as country operation lead (aftersales) for allocated customers
• Ensures that customer specific KPIs/ service agreements are fulfilled and customer SOP adhered to
• Provides performance reporting including business review decks
• Maintains communication with internal/external/third parties to meet customer expectations
• Provides proactive problem resolution and corrective actions to ensure excellence in service
• Handles escalation or escalate further, if required
• Engages with responsible functions to design process improvements as needed
• Identifies with customer needs, collaborates with appropriate stakeholders

Job Requirements

• Diploma/ Degree holder with at least 3-5 years of relevant customer program management experience in freight forwarding industry
• Knowledgeable in freight forwarding business
• Good communication and interpersonal skills
• Work Location :  East 

Selected candidate will be awarded with a competitive compensation package and a rewarding career. Please click "Apply" to submit your application with your full cv and include your current/last drawn salary, expected salary, your availability/notice period, motivation factors for your next career move and a recent passport size photo (if available).

For any enquiries, please write to laypeng(a)thameshr.com (Reg No. R1217654).