Customer Happiness Specialist (Junior Ops executive)

Qi Xiang Technology Pte Ltd | Date Posted: 17-Sep-2018
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
'N' Levels / 'O' Levels

Job Description

Responsibilities

  • Highly communicative and pleasant personality
  • Proficient in Excel And MS Office
  • Work independently and are highly adaptable in a fast paced high energy environment.
  • Document user support processes, FAQs. and work on continuous process improvement
  • Manage all user queries coming in from various platforms
  • Work closely with the Operations Team to manage  users/merchants expectations
  • Generate and analyse reports for service monitoring and improvement
  • Share your insights on the user experience report with the team

Requirements

  • Candidates with experience in a similar role will be highly preferred
  • Excellent communication skills
  • Ability to listen and empathise with the situation
  • Good oral and written command of both English and Mandarin
  • Independent and highly motivated fast learner
Company Overview
Qi Xiang Technology Pte Ltd