Customer Experience Officer (New)

The Esplanade Co Ltd| Date Posted: 3-Nov-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
'A' Levels, Diploma

Job Description

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing excellent service standards.

 

KEY RESPONSIBILITIES

As a Customer Experience Officer you will be responsible for the following:

  • Proper upkeep and appearance of all public areas.
  • Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe
  • Conduct tours and training sessions/workshops for casuals
  • Manage patrons’ enquiries via general hotline
  • Manage venue operations and supervise casual staff during performances and events when working as a venue officer and/or as & when required.
    • Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter

 

KEY JOB REQUIREMENTS

  • Diploma or relevant qualifications with equivalent years of experience
  • Required to work irregular / shift hours
      • Excellent customer service skills
      • Proficient in English and a second language
      • Excellent interpersonal and communication skills
      • Aptitude in resolving issues with a customer-focused orientation
      • Ability to multi-task
      • Proficient in Microsoft Office applications
      • Able to work independently with minimum supervision

We invite you to email us at [Click Here to Email Your Resume] with your resume and an indication of your current and expected salary if you are keen to join us as a Customer Experience Officer. Only shortlisted candidates will be notified.  We thank you for your interest in the position and in the Esplanade. 

Company Overview
The Esplanade Co Ltd