Experis Singapore

Customer Experience Manager

Experis Singapore| Date Posted: 17-Oct-2020
EA Licence No: 02C3423
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Job Nature:
Position Level:
Bachelor's / Honours

Job Description

Our client is actively involving in the Singapore Smart Nation initiatives and on the search for passionate User Experience Manager to join their organization.
In this role, you are responsible for driving customer-centric mindset and behaviors for Singapore Digital Program to ensure the Digital Ambassadors is engaging, efficient and effective.
  • Lead, design and develop customer experience strategy by understanding customers' concern and practices
  • Work with different stakeholders to map out customers' experience, identify the pain points and create solutions to address these issues
  • Augment the customer experience and cultivate their satisfaction
  • Analyse the data to create action plans for customer experience

To be successful in this role, you should have
  • 8 years of experience in customer service/ user experience/UX/UI
  • Good analytical and interpersonal skills
  • Good stakeholder management
  • Good communication skills
  • Resourceful, independent, highly driven and self-motivated, resilient and versatile to manage diversity and ambiguity
  • Knowledge of design thinking and agile project management process
  • Data-driven and meticulous with good organisational skills

What's next?
If you are qualified and interested in applying for the position, please kindly send your CV in to Paula Dam at [Click Here to Email Your Resume]. / Click Apply or call 65 6232 8832
EA License No.:02C3423
EA Registration No.: R1109289


Dam Dieu Phuong, Paula EA License No.: 02C3423 Personnel Registration No.: R1109289

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Company Overview
Experis Singapore