Customer Experience Executive

MDE Capital Consultancy| Date Posted: 1-Jul-2020
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Job Nature:
Permanent, Internship
Position Level:
Entry Level, Experienced
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Job Description


Job Responsibilities

  • Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters.

  • Communicate directly with clients and encourage trusting relationships.

  • Perform product sales referral and participate in projects to improve workflow process and customer service experience.

  • Develop effective strategies to improve both new and existing campaigns.

  • Foster good working relationships with partners/associates and other departments to ensure effective communication and implementation of marketing campaigns.

  • Assist in delivering reports for campaign performance evaluation and reporting.

 

Requirements

  • Diploma/Degree in any discipline ( certifications in CMFAS modules will be an advantage ) 

  • Excellent interpersonal and communication skills.

  • Proficient in MS Office applications (Word, Excel and Powerpoint).

  • Organized, independent and able to multi-task.

  • Able to work independently and as a team.

  • 1 year work experience in customer service or call-centre is preferred.

  • Digital marketing and social media experience is preferred.

  • Support any other related and ad hoc marketing projects / events as required

If you are looking for an environment of growth and opportunities, please direct a full resume, stating the position applied, present and expected salaries via APPLY NOW button

We regret that only shortlisted candidates will be notified.

Company Overview
MDE Capital Consultancy