Customer Experience Analyst

THE ADVERTISER| Date Posted: 12-May-2019
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Job Nature:
Permanent, Part Time
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Our Customer Experience Analyst assist to answer customer queries, solve problems  , and tabulate the feedback reports.  Our goal is to ensure that customers have a great product experience with us. You'll also help to improve the company’s sales procedures and product effectiveness by identifying improvement opportunities from feedback received during your interactions with the customers.

PREFERRED SKILLS

  • People-oriented, proactive, friendly can-do attitude and willingness to take on projects
  • A multi-tasker
  • Open to constant learning and developing new skills
  • Going the extra mile for customers and the team

MINIMUM QUALIFICATIONS

  • Diploma/Degree holder in any field
  • Experience with outbound customer calls would be an advantage