Customer Experience Analyst

THE ADVERTISER| Date Posted: 12-May-2019
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Job Nature:
Permanent, Part Time
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Our Customer Experience Analyst assist to answer customer queries, solve problems  , and tabulate the feedback reports.  Our goal is to ensure that customers have a great product experience with us. You'll also help to improve the company’s sales procedures and product effectiveness by identifying improvement opportunities from feedback received during your interactions with the customers.


  • People-oriented, proactive, friendly can-do attitude and willingness to take on projects
  • A multi-tasker
  • Open to constant learning and developing new skills
  • Going the extra mile for customers and the team


  • Diploma/Degree holder in any field
  • Experience with outbound customer calls would be an advantage