Customer Care Up to $2500 + AWS + VB

Success Human Resource Centre Pte Ltd | Date Posted: 13-Nov-2018
EA Licence No: 97C4832 | EA Personal Registration No: R1107386
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Job Nature:
Position Level:
Entry Level
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

  • 1 year contract renewable/Permanent
  • Salary up to $2,500
  • Mountbatten / Sentosa


Job Responsibilities:

• Assist members on vacation inquiries
• Assisting members in planning their holiday destination through telephone calls
• Process member holiday transactions and accounts activity using the exchange system
• Complaint Handling

  • Responsible for the daily operations of call center ensuring service is consistent and in accordance to establishment standards
  • All phone calls and enquiries must be answered with specific timeliness by applying correct etiquettes and standards
  • Partnering with respective immediate departments to meet established standard prior to their requirements
  • Monitor telephone system problems and record in log sheet
  • Prepare and update CTE for the following day
  • Taking IRD order and tray clearance
  • Taking buggy request order
  • Accommodate and expedite all telephone and HOTSOS requests in congenial manner within 2 minutes of request
  • Answer department telephone within 3 rings, using proper telephone etiquette
  • Provide callers with accurate information on hotel facilities and services
  • Accept and record wake-up call requests
  • Accept and process all guest requests for “Do not disturb”, “Call forwarding”, “and Non-registered guests”
  • Monitor, send, and distribute guest faxes
  • Route callers to requested guest or hotel personnel/department
  • Assist in emergency situations as central communication center for hotel
  • Communicate pertinent guest information to designated departments/personnel
  • Record the last minute reservations, cancellations, and room move and inform related departments
  • Assist Front Desk, Personal Assistant, Bell staff and Reservations as assigned
  • Provide guestroom and site inspections
  • Update QIAF
  • Process Laundry postings
  • Process Courier service.
  • Daily and monthly inventory of Gift Shop Items


  • 1 year contract renewable/Permanent



  • $1,700 to $2,500 + AWS + VB



  • Mountbatten ( 1 Asia 1 pacific)/Sentosa (shuttle service provided from Harborfront MRT station)


Working Hours:

  • 5 days work week
  • Shift work
  1. 7am – 4.30pm
  2. 10.30am – 8pm
  3. 1pm – 10.30pm
  4. 2.30pm – 12am



Job Requirements:

  • Diploma Holder preferred and/or a college education or related experience in the hospitality industry
  • Customer Service experience preferable
  • Strong product knowledge
  • Strong knowledge of customer care processes and techniques
  • Effective communication skill, both written and oral
  • Good presentation/training skills
  • Exceptional listening and analytical skills as well as a watch for details
  • Outstanding customer-oriented approach
  • Readiness  and ability to lead quality-related projects
  • Demonstrated ability to work well in a team environment
  • Ability to interact with all levels of the organization
  • Dedication to provide exceptional customer service.
  • Outstanding negotiation and problem solving skills
  • Able to multi-task and work within service level agreements in an efficient manner.
  • Possesses strong knowledge of systems and process mapping
  • Strong analytical skills as well as a watch for details
  • Ability to apply statistical methods and benchmarking techniques whenever necessary
  • Ability to compute basic mathematical calculations for billing purposes
  • Ability to organize networking / gatherings among residents
  • Previous experience Call Center agent in upscale property
  • Knowledge of telephone etiquette and computer eligibility
  • Willing to work flexible hours, including weekends and public holidays
  • Possess professional image and positive personality
  • Ability to input and access data in a computer
  • Ability to think clearly, quickly, maintains concentration and makes concise decisions in any circumstances
  • Ability to remain stationary at an assigned post for an extended period of time



Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[Click Here to Email Your Resume] (Reg No: R1107386)

[Click Here to Email Your Resume] (Reg No: R1658584)



Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.


Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
T: 6337 3183 | F: 6337 0329 | W:


Company Overview
Success Human Resource Centre Pte Ltd