Customer Care Specialist - Regional (Social Media | Up to 3800)

ScienTec Personnel| Date Posted: 29-Dec-2020
EA Licence No: 11C5781|EA Personal Registration No: R1989397
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

Customer Care Specialist - Regional (Social Media | Up to 3800)

  • Working hours: 5 days work week 
  • Working location: Kembangan
  • Basic from $2500- $3200 + Monthly Incentive (Up to $500) + yearly performance bonus!
  • OTJ Training provided!

Job Responsibilities:

  • To provide post-sales customer service support / troubleshooting support through LIVE chats & emails to the client’s B2B customers. (Online advertising)
  • Work closely with our partners to support our advertising customers and deliver consultative support and education on our client’s products
  • Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
  • Identify trends to enhance the partner support processes, optimize workflows and improve operational efficiency
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Gather client and partner feedback to enhance ad products and the customer experience

Job Requirements:

  • At least diploma in any fields
  • Minimum 2 years of experiences in customer services / tcall centre; livechat experiences is preferred.

If you are excited with this opportunity and enjoy making things happen, do apply now!


Email your resume to: [Click Here to Email Your Resume]

Elane Yap 
Recruitment Consultant
Elane Yap Theng Yu- R1989397
ScienTec Consulting Pte Ltd - 11C5781



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