Customer Care Specialist - Regional (Social Media | Up to 3800)

Customer Care Specialist - Regional (Social Media | Up to 3800)

• Working hours: 5 days work week 
• Working location: Kembangan
• Basic from $2500- $3200 + Monthly Incentive (Up to $500) + yearly performance bonus!
• OTJ Training provided!

Job Responsibilities:

• To provide post-sales customer service support / troubleshooting support through LIVE chats & emails to the client’s B2B customers. (Online advertising)
• Work closely with our partners to support our advertising customers and deliver consultative support and education on our client’s products
• Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
• Identify trends to enhance the partner support processes, optimize workflows and improve operational efficiency
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
• Gather client and partner feedback to enhance ad products and the customer experience

Job Requirements:

• At least diploma in any fields
• Minimum 2 years of experiences in customer services / tcall centre; livechat experiences is preferred.

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your resume to: [Click Here to Email Your Resume]

Elane Yap 
Recruitment Consultant
Elane Yap Theng Yu- R1989397
ScienTec Consulting Pte Ltd - 11C5781