EduGrove Mandarin Enrichment Centre

Customer Care Officer 

EduGrove Mandarin Enrichment Centre| Date Posted: 23-Jul-2020
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Job Nature:
Position Level:
Entry Level

Job Description

Customer Care Officer 

Job Nature: Permanent, Full Time  

Position Level: Entry Level or Experienced 

Qualification: Minimum Diploma Qualification 

Work Location: East - Katong and/or Pasir Ris  

Working hours: Saturdays/ Shift required 

Spoken Language: English  

• Be part of an multi-award winning company 

• Great career advancement opportunities 

• Excellent remuneration and benefits package 



If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then we want you to be part of our fun-loving and dynamic team! 

  • Attend to walk-in customers and incoming phone/email enquiries 

  • Provide professional course consultation and excellent customer service to prospective customers 

  • Work closely with the Centre Manager in student placements and scheduling of classes 

  • Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries 

  • Process student registrations and payments 

  • Correspond with existing customers through phone, text messages, emails and letters 

  • Coordinate with external vendors and suppliers 

  • Perform a variety of administrative duties in support of the day-to-day operations 

  • Ensure the safety and appropriate behaviour of students at the centre 

  • Tidy and prepare the classrooms before lessons 


  • Fluent in English and Mandarin, to handle English and Mandarin speaking customers 

  • Confident and tactful in handling customer’s needs 

  • Passionate in providing excellent customer service 

  • Possess good communication skills 

  • Must love children and comfortable working around them 

  • Possess a cheery and pleasant disposition 

  • Meticulous and systematic with administrative procedures 

  • Has a good eye for details 

  • Excellent team player with a people-oriented personality 

  • Must have basic marketing knowledge 

  • Proficient in Microsoft Word, Excel and other administrative applications 

  • Applicants with experience working in tuition or enrichment centres have an added advantage 

  • Work hours: 

  • 5-day work week – 4 weekdays and 1 day of weekend 

  • 1pm - 10pm on Weekdays and 8:30am - 7:30pm on Weekends 




EduGrove Mandarin Enrichment Centre provides Mandarin enrichment classes to toddlers from 1 year old; to students from kindergarten, primary, secondary and JC levels. 


Designed to break away from the rigid way in which Mandarin is traditionally taught, our programmes put the emphasis on FUN! We use games and drama as teaching tools to excite our students and to create an energetic and interactive learning environment to practice Mandarin. 


EduGrove Mandarin Enrichment Centre has been recognised as one of Singapore's leading Small and Medium Enterprises having being awarded SME of the Year 2015, Singapore's Promising SME 500, Industry Star Award for Tuition and Enrichment Industry, Singapore's Outstanding Enterprise, Singapore's Trusted Quality Brand and has been voted Best Enrichment and Learning Schools, Best Mandarin Curriculum and Best Fun Mandarin Curriculum by parents. 



  • We offer attractive salary that commensurate with work experience 

  • We provide opportunities for career advancement within the company 

  • We provide healthcare and medical benefits 

Company Overview
EduGrove Mandarin Enrichment Centre