EduGrove Mandarin Enrichment Centre

Customer Care Officer 

EduGrove Mandarin Enrichment Centre| Date Posted: 2-Sep-2020
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma

Job Description

JOB DESCRIPTION

If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then we want you to be part of our fun-loving and dynamic team!

Responsibilities

  • Attend to walk-in customers and incoming phone/email enquiries
  • Provide professional course consultation and excellent customer service to prospective customers
  • Work closely with the Centre Manager in student placements and scheduling of classes
  • Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
  • Process student registrations and payments
  • Correspond with existing customers through phone, text messages, emails and letters
  • Coordinate with external vendors and suppliers
  • Perform a variety of administrative duties in support of the day-to-day operations
  • Ensure the safety and appropriate behaviour of students at the centre
  • Tidy and prepare the classrooms before lessons
  • Update company’s website and design new pages when needed (WordPress)
  • Create buzz and generate awareness through posts on the company’s social media pages
  • Maintaining our Facebook page and replying to online enquiries and messages

Requirements

  • Fluent in English and Mandarin, to handle English and Mandarin speaking customers
  • Confident and tactful in handling customer’s needs
  • Passionate in providing excellent customer service
  • Possess good communication skills
  • Must love children and comfortable working around them
  • Possess a cheery and pleasant disposition
  • Meticulous and systematic with administrative procedures
  • Has a good eye for details
  • Excellent team player with a people-oriented personality
  • Must have basic marketing knowledge
  • Proficient in Microsoft Word, Excel and other administrative applications
  • Excellent written and verbal communication skills
  • Possess an all-round knowledge of advertising, public relations and digital marketing
  • Applicants with experience/ skills in one of more of the following has an added advantage: WordPress, Adobe Photoshop, Graphic Design, Video Editing or Photography
  • Applicants with experience working in tuition or enrichment centres have an added advantage
  • Work hours:
  • 5-day work week – 4 weekdays and 1 day of weekend
  • 1pm - 10pm on Weekdays and 8:30am - 7:30pm on Weekends, or
  • 4-day work week - 2 weekdays and both weekend
Company Overview
EduGrove Mandarin Enrichment Centre