Customer Care Officer, Banking

Confidential| Date Posted: 14-Dec-2019
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

Our client is looking to hire cheerful and committed customer service specialists to join their vibrant team!


  • Implement Home Loans retention strategy by engaging customers over the phone and emails with attractive retention packages.
  • Ability to convince customers to take up our retention packages and retain their loan with us
  • Ensure prompt follow up and fast turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
  • Process the repricing/ restructuring application from end to end
  • Provide quality customer service to ensure customer satisfaction
  • Face-to-face meeting with customers to walk through terms in Letters of Offer when needed
  • Ability to work effectively under pressure


  • Singaporean/Singapore PR
  • Local diploma and above
  • 21 years old and above
  • Customer oriented, strong interpersonal skills, written and verbal communication and sharp analytical skills
  • Responsible, driven, confident, self- motivated, able to work independently or as part of a team
  • Proficient in Microsoft Word and Excel is preferred