Customer Care Executive (1 year contract)

Recruit Express Pte Ltd| Date Posted: 27-May-2021
EA Licence No: 99C4599|EA Personal Registration No: R1104493
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Answer queries on specifications and price quotation.          
  • Follow up with database customers list daily and develop a working knowledge of accounts.
  • Using existing data to follow-up with customers on replacement belt with the knowledge of belt lifespan.
  • Work closely with planner to determine product bundles and recommend products to customers to increase average sales totals.            
  • Work closely with application engineer to advice customers on the correct products for their applications.
  • Coordinate with customers on their sales forecast sales order and inform supply chain to ensure fulfilment of demand and timely delivery.
  • Provide superior customer care duties in order processing:

(1)check availability, (2) prices, (3) production & fabrication capacity and schedule,

(4) issue work orders to operations and logistics.

  • Track work orders and keep customers updated on the status of their orders.
  • Document complaints from customers and handle service recovery as needed.         

After installation service to follow-up customer’s satisfaction.           

 

 

To apply, please email your detailed CV in MS Words format to: Vanessa Tan 

[Click Here to Email Your Resume]

Vanessa Tan Pei Yi (CEI: R1104493)

Recruit Express Pte Ltd

EA license Number: 99C4599

Company Overview
Recruit Express Pte Ltd