Taster Food Pte Ltd (Din Tai Fung) 鼎泰丰

Customer Care Department

Taster Food Pte Ltd (Din Tai Fung) 鼎泰丰| Date Posted: 23-Apr-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Description

  • Be Din Tai Fung brand ambassador, upholding our brand philosophy and company values by demonstrating excellent customer service and maintaining good customer relationships
  • Adhere to house rules and regulations on all principles of hygiene, safety and accident prevention, grooming, and operations standard operating procedures
  • Engage with customers through checking on their dining experience and making recommendations/getting feedback on the dishes
  • Anticipate and exceed the expectations of our valued customers. Respond in a timely manner to customers reactions whenever required
  • Gather and record customer feedback through daily contact with customers. Assist SA to submit report to LSA/CSA on the nature and frequency of feedback pertaining to the outlets
  • Assist SA to motivate and act as a coach to the operations team in delivering service excellence and superior results, which may include (but not restricted to) certification and training of employees
  • Assist SA to be involve with Operations team to review and customized processes to improve productivity, product and service quality depending on customer profile of specified outlets
  • Involve in roll call to equip the Operations team with the confidence and knowledge to promote latest products offering through the memos issued out by Customer Care Department
  • Assist SA to handle and resolving guest enquires and feedback (In Outlet, Phone, Feedback Form and Email) promptly
  • Assist SA to initiate and handle the post feedback investigation process and propose preventive actions
  • Assist SA in liaising and planning VIP reservations for specific outlet/s with Operations team, which includes serving the VIPs personally when they dine at the outlets
  • Support various departments in special events (Culinary workshop, Product launch and outlets opening)
  • Compile a regular/frequent list of customers’ preferences at specific outlets
  • Assist SA in the preparation of Customer Care Memos
  • Other duties involve assisting the outlets in charge of operation matters
Company Overview
Taster Food Pte Ltd (Din Tai Fung)