Customer Care Associate

Ugene Laboratory Services Pte Ltd| Date Posted: 19-Aug-2019
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Job Nature:
Position Level:
Entry Level, Experienced
Job Category:
Diploma, Bachelor's / Honours

Job Description

Are you exceptional at client service and looking to progress in your career at a Food Testing laboratory that is on a growth path?  


If you have a mind for client service, emotional intelligence, and relationship management skills, then we are eager to speak with you about a new Client Support Specialist role.  Our compensation package includes a competitive salary, annual discretionary bonus, and medical benefits. We also offer continuous development to enable you to achieve your professional goals.



  • Broadly manage all incoming customer queries and requests received by the Company through telephone, email, and fax.
  • Liaise with a variety of parties (e.g. Lab and Accounts departments) to resolve and respond to customer queries.
  • Assist in preparing cost quotations, and send to clients.
  • Periodically support the Accounts Department in following up with outstanding accounts.
  • Assist with sample collection requests received from clients.
  • Assist with other administrative tasks (e.g. data entry) as required.



  • Strong verbal and written communication skills in English with also the ability to speak in Mandarin with our Chinese Medicine clients;
  • Strong interpersonal skills and emotional intelligence with the capacity to manage client relationships;
  • Ability to quickly understand business processes;
  • 2-3 years of client service experience required.  Whilst studies in Biotechnology/Food Science or a related field would be an advantage, it is not required;
  • Time management and multi-task skills required; and
  • Proficient in MS Office.
Company Overview
Ugene Laboratory Services Pte Ltd