Customer Account Rep

Job Nature:
Position Level:
Entry Level

Job Description

Roles & Responsibilities

The Customer Account Representative serves as the point of contact for multiple customers, including AOG (Aircraft on Ground) coverage for global customers.  Attain or exceed pre-determined monthly/quarterly/annual revenue by maintaining highest quality and service standards. Develop new business through existing or potential customers as prescribed by KLX Inc.

  • Quotations (in writing) for stock and non-stock items as prescribed by KLX Inc. (may include sourcing and spreadsheet process with Purchasing), for completion of KLX approved contracts, quote entry and follow-up of quoted items with the customer.
  • Resolves customer claims with functional departments (Accounting, Quality Assurance etc.), RMA handling, determine root cause, recommend and implement corrective actions; support Accounts Receivable with cash collection
  • Pro-actively monitor open order book, identify potential issues, and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.
  • Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.
  • Influences price, freight, terms, etc. in accordance with guidelines prescribed by KLX Inc.
  • Supports KLX Inc. by driving revenue through both inbound and outbound calls by utilizing persuasive conversation techniques
  • Collaborates with Purchasing on the inventory purchases to support major customers
  • Other duties and responsibilities as assigned or required



Minimum Qualifications

  • Possess a Diploma ideally aerospace or business related
  • Minimum 2 to 4 years of working experience
  • Ability to read, write and speak English fluently
  • Proficient knowledge in MS office (Excel, Word, Powerpoint) applications
  • Customer Service Experience