CS & Ops Exec @ Tanjong Pagar (5 Days, Max $2500)

HR Focus| Date Posted: 22-Jan-2021
EA Licence No: 13C6829|EA Personal Registration No: R1880292
Save Job
Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilities:

  • Provide quality customer support through Digital channels for our Gigworks buyers and sellers by attending to various issues, comments, feedbacks and queries to build a sense of personal touch with them.
  • Ensure only high quality and qualified profiles are included in our platform by checking that their resumes, portfolio are up-to-date and filled with detailed information before accepting their application.
  • Screen through our list of User/Listings and follow up accordingly.
  • Monitor and flag out any Buyer / Seller Chat violation.
  • Conduct match-making of seller to buyer profiles on our app listings.
  • Regulate our WhatsApp/Messenger/ IG DM and reply in app messages with standardised template.
  • Screen through message history, block chats & users and send out follow up emails accordingly.
  • Build and maintain seller engagement, good relationships and community building efforts with the Gigworks family.
  • Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to superior.
  • Organise and implement various loyalty schemes and programmes to reward, incentivize and optimize the whole seller and buyer to build a strong connection with the company.
  • Plan and execute a curation process to select top performing sellers to match with bigger clients or projects.

 

Requirements:

  • Singaporean only
  • Min Diploma in any discipline with min 2 years of working experience in similar capacity
  • Strong knowledge in conceptualism, planning and execution of customer service activities

 

To Apply:

Please attach your resume in WORD with the following information :

  • Reason for leaving last employment
  • Last drawn salary
  • Expected salary
  • Notice period
  • Photo

 

(We regret that only shortlisted candidates will be notified)

 

Company Overview
HR Focus