CS Exec for Audio Products Service Centre (6 Days) - Immediate

Job Description:

• Deliver consistent high quality and reliable communications and customer service leading to an excellent customer experience
• Attend to inquiries, feedback and complaints, and all related matters
• Be the first contact point for complaints and refunds handling process.
• Making outbound calls to resolve customer complaints, schedule deliveries, and other outstanding issues
• Service recovery to ensure customer satisfaction
• Participate in programs to improve customer service level and efficiency
• Process orders and requests

Requirements:

• Singaporean only
• Min GCE ‘N’ level with CS experience
• Working knowledge in systems such as Filemaker is an advantage
• Independent, team player with good interpersonal and communication skills
• Proficient in excel
• Working experience in service centre is an advantage
• Able to work Mon-Sat

To Apply:

For faster processing, please attach your resume in WORD with the following information :

• Reason for leaving last employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)