Counselling Office Receptionist

Singapore American School | Date Posted: 14-Nov-2018
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

The Receptionist is primarily responsible for managing the record keeping for student attendance and aiding and assisting connections between the counselling office employees and parents, students, and other school employees. These connections are in the form of directing phone calls, responding to emails, fielding and facilitating requests to see Counselling Office employees, and other information presented in person or digitally. The receptionist is also responsible for providing clerical assistance to the Counselling office.

Typical Duties

  • Receive incoming phone calls and emails, and responds in a prompt, courteous and tactful manner, and distributes messages accurately.
  • Maintains the reception area in a neat, tidy and presentable manner
  • Attend to the front desk (except during break times) and receive visitors in the Counselling Office promptly and courteously.
  • Ensures that the stock of photocopy papers and supplies for the Counselling office copier is readily available.
  • Maintains all records, correspondence, etc. in a well organized and accessible manner.
  • Relates courteously and effectively with students, parents, school personnel and community members as necessary.
  • Assists counselors in orientation and welcoming of new students and visitors as needed.
  • Assists counselors in handling student withdrawals as needed.
  • Maintaining strict confidentiality of all school and respective student records.
  • Assists with the maintenance of counseling library.
  • Orders and maintains supplies for counselling office (including water and canteen goods).
  • Be in charge of reporting all student attendance including late arrivals and early departures accurately in Powerschool: Enter any absence information sent from a teacher, parent, the nurse’s office, the MS Office, or anyone else, into Powerschool.
  • Completes Schooldude facilities requests for the Counselling Office.
  • Assist with Counselor led activities, such as, Peer Counsel
  • Print materials for counselors, such as, departing student photos
  • Assist with ordering of food, distribution of travel passes, and/or development of student lists necessary for counselor led student groups
  • Assist in student placement process to High School, leaving students, and other transition events.
  • Print schedules as needed, and interpret student schedules correctly and be able to explain to others.
  • Find student information in Powerschool and/or Veracross.
  • Complete filing required by the Counselling Office.
  • Fetch students only by phone to the grade level aides or, if the aides are unreachable, to the teacher’s classroom.
  • Maintain a positive work environment by voicing work-related concerns to the appropriate person only.
  • Performs other duties as assigned by Counselling Office staff and school administration

Major benefits include excellent medical coverage, group life and short-term disability, sick and annual leave, 40 hours per week, AWS, use of extensive school libraries, and opportunities for continued professional growth.

Qualification Requirements:

  • GCE ‘O’ Level with minimum 4 credits, inclusive of English.
  • Good public relations skills are essential
  • Knowledge of and experience with U.S. Program on education, curriculum, admissions, activities and facilities are preferred.
  • General office and clerical skills required.
  • Technologically literate - Preference to those with experience with PowerSchool and Google Apps
  • Good English communication skills, both written and oral.
  • Positive work attitude and initiative.
  • Ability to work co-operatively and provide assistance as necessary to other members of the administrative office team.

Please apply here.

SAS only considers applications that are submitted online. 

Company Overview
Singapore American School