Corporate Customer Service Executive

SSA Consulting Group Pte Ltd| Date Posted: 23-Jan-2020
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Job Description

  • To answer all phone calls within 3 rings and ensure that all customer complaints are tactfully handle. This includes but not limited to giving warm hospitality to all walk-ins and call-ins customer and clients.
  • Attend to all calls and transfer them to relevant staff / department if required.
  • Attend feedback, general enquiries, appointments and reservations.
  • Upkeep cleanliness in the receptionist, lounge areas, meeting and board room.
  • Record all call logs in the databased.
  • To assist in administrative portion of recruitment. This include scheduling interview for the various hiring manager, room booking and sending confirmation email.
  • To update on all staff movement and to ensure all leaves are applied in the system.
  • Weekly and Monthly attendance report to respective department heads.
  • Data entry
  • Any other duties Assistant Manager – Human Resource need assistance with or as assigned.


Jobs Skills:

  • Keen to interact with people and possess good customer service skills
  • Good telephone etiquette
  • Friendly disposition and keen on providing the best service for our clients
  • Able to explain our diverse training programmes to walk-in and call-in clients
  • Professional and punctual
  • Possess communication and interpersonal skills
  • Possess a can-do attitude, persistence and a positive mindset towards work
  • Meticulous and attentive to details
  • Responsible, can be trusted and able to work under pressure
  • Independent and a good team player
  • Confident, have a pleasant disposition and well-groomed

Qualification and Requirement:

  • Minimum Diploma in any field
  • Good written and verbal English proficiency is expected. Ability to speak and write in Mandarin is an added advantage when dealing with Chinese speaking clients
  • Strong knowledge in Microsoft Excel
  • This position comes with a 5.5 day work week and on a two years contract.
Company Overview
SSA Consulting Group Pte Ltd