Coordinator, Access Services, SMU Libraries

Singapore Management University| Date Posted: 19-Jan-2020
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Job Nature:
Position Level:
Job Category:
Diploma, Bachelor's / Honours

Job Description

  • Maintain the Libraries’ single Desk roster and ensure high quality service levels both at Li Ka Shing and Kwa Geok Choo Law Libraries.
  • Administer the reading list service to support the teaching and learning needs of the SMU Community.
  • Liaise with University stakeholders (Office of the Registrar, Student Services and Finance) in management of student data, collection of membership fees and fines
  • Support the fulfilment functions of the library management system and maintain technical knowledge as related to library policies
  • Proactively identify areas of continuous improvement in services related to fulfilment, course reserves, interlibrary loans.
  • Monitor the Libraries’ performance in access services using data to inform improvement efforts
  • Ensure currency and relevancy of training plans to build competencies of staff to continuously improve service levels


  • Library diploma holder with 2 years relevant experience or undergraduate degree Information search skills
  • IT capability (knowledge of Integrated Library Management System, MS Office and vendor applications)
  • Willingness to learn and utilize continuous improvement methods
  • Customer service orientation
  • Excellent communication (written & spoken) and interpersonal skills
  • Ability to work independently on multiple tasks
  • Ability to work positively and productively with diverse agencies in an environment of rapid change
  • Ability to develop and maintain relations with faculty, staff and students
  • Collaboration and teamwork

More details on the position is available at link this  

Other Informations

Candidates who do not possess the stipulated educational requirements and/or work experience may be considered. If successful in their job application, they will be offered a job title and salary package commensurate with their educational qualifications and work experience

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Singapore Management University