[Contract to PERM] Membership Sales & Customer Service Consultant (Basic + Commissions)

Recruit Express Pte Ltd| Date Posted: 16-Oct-2020
EA Licence No: 99C4599|EA Personal Registration No: R1986990
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Working Hours: 9am to 6pm/10am to 7pm (Mondays to Fridays); Alternate Saturdays (9am to 1pm)

 

Jobs Responsibilities

  • Serve as the first point of contact for Clubs members.
  • Receive inbound telephone calls or conduct outgoing calls to confirm exchanges and solicit spacebank deposits, subscriptions and renewals, meeting service expectations.
  • Sell / promote Clubs and additional travel-related products/services {e.g. current promotions and renewals} to generate corporate revenue.
  • Educate members on the value of their membership and the most effective use of the exchange process.
  • Conduct Welcome / save Calls to Clubs members and any other call activities to support the efficient and effective growth of Clubs member base
  • Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up on a timely manner to ensure resolution.
  • Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.
  • To ensure that all SLA and KPIs are met and delivered in a timely manner

 

Job Requirements

  • Prior experience in travel / service related / call centre industry, with at least 1 year of sales experience will be ideal

 

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

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Recruit Express Pte Ltd