Contract Contact Centre Manager(9 mths contract, Govt Project)

OakTree Consulting| Date Posted: 8-Nov-2020
EA Licence No: 06C4642|EA Personal Registration No: R1102621
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Scope

  • Manage the daily operations of the Contact Centre to ensure smooth operations.
  • Conduct periodic reviews to existing procedures and develop strategies for improvement.
  • Analyze various KPIs and report results to various stakeholders regularly to ensure that service levels are met.
  • Oversees the reporting team to review and draw data insights on internal and external Contact Centre performance reports.
  • Generate daily reports for internal reviews and other documentation as required.
  • Ensure all standards and procedures are followed and maintained
  • Other ad hoc duties as required

Requirements

  • Minimum Diploma with 4 years of prior related reexperience in a call centre environment covering customer service / business services outsourcing
  • Experience in managing large scale project (around 50-100 headcounts)
  • Must be well-versed with a few industry call centre’s telephony platforms, including the understanding / handling of generic CRM Tools
  • Good command of written and spoken English
  • Positive and able to drive the team to achieve targeted Service Levels
  • Good leadership and people management skills

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:


- Position applying for
- Current remuneration
- Expected remuneration
- Notice period


John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621

 

 

Company Overview
OakTree Consulting