Contract Call Centre Executive - Hotline (Mon to Fri Office Hours)

Recruit Express Pte Ltd| Date Posted: 18-Jan-2021
EA Licence No: 99C4599|EA Personal Registration No: R1986990
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Job Nature:
Contract, Temporary
Position Level:
Entry Level, Experienced
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Jobs Responsibilities

  • SPOC the feedback on SIRS Hotline, for follow-up cases with SEPS, internal SIRS stakeholders; UFSE, PO, VA and Agencies; CPF, IRAS etc.
  • Conduct calibration of call with SIRS Hotline rep to ensure call quality meet our standards
  • Coordinate the support of cheque collections by SEPS at OMB counter and payment related matters, with Finance and UFSE
  • Support walk-in SEPs’ enquiries of SIRS at OMB counter
  • Support the User-Acceptance Test of Phone- DIY / new messages roll out.

 

Job Requirements

  • Min. 1-2 years of experience in call centre / frontline customer service experience required
  • Able to start work within short notice

 

Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

Company Overview
Recruit Express Pte Ltd