Contract Call Centre Executive - Hotline (Mon to Fri Office Hours)

Jobs Responsibilities

• SPOC the feedback on SIRS Hotline, for follow-up cases with SEPS, internal SIRS stakeholders; UFSE, PO, VA and Agencies; CPF, IRAS etc.
• Conduct calibration of call with SIRS Hotline rep to ensure call quality meet our standards
• Coordinate the support of cheque collections by SEPS at OMB counter and payment related matters, with Finance and UFSE
• Support walk-in SEPs’ enquiries of SIRS at OMB counter
• Support the User-Acceptance Test of Phone- DIY / new messages roll out.

Job Requirements

• Min. 1-2 years of experience in call centre / frontline customer service experience required
• Able to start work within short notice

Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)