Contract Call Centre Associate (Local Bank, Office Hours)

Recruit Express Pte Ltd| Date Posted: 5-May-2020
EA Licence No: 99C4599|EA Personal Registration No: R1218675
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, 'A' Levels, Diploma

Job Description

  • Primarily attend inbound calls on banking products related queries via telephone
  • Ensure a good follow-through of each customer’s service request
  • Manage customer feedbacks/complaints with a good closure within the operational turnaround time
  • Administer backroom operational duties
  • Comply with internal policies, procedures and the relevant laws and regulations

 

Requirements:

  • Minimum GCE 'O' Level with some customer service experience
  • Applicant must be comfortable to work in Call Centre Environment
  • A team player with good writing, interpersonal and communication skills
  • An individual who is customer-oriented, has positive attitude, able to work under pressure with minimal supervision
  • Proficient in Microsoft Office

 

CEI No.: Jerlin Aw Bi Zhi (R1218675)

Company Overview
Recruit Express Pte Ltd