Contract Bank Client Servicing Officer - Callback/Quality Assurance (Up to $4,200)

Recruit Express Pte Ltd| Date Posted: 26-May-2021
EA Licence No: 99C4599|EA Personal Registration No: R1986990
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description

Jobs Responsibilities

  • Responsible for performing independent call back confirmation with clients for various client instructions (outgoing payments and asset transfers, change of static data, etc) and will need to work closely with Front Office to maintain client satisfaction.
  • Perform the independent call back promptly so as not to delay the processing of the instructions by the other downstream departments.
  • Exercise good judgement on handling time sensitive transactions/ events while keeping risk control and preventing fraud as a priority, and be able to escalate issues
  • Support the Front Office in the preparation of various client communication letters as an effort to streamline and improve the quality and efficiency of the process. This includes the preparation, validation and issuance of client reference letters, audit confirmation letters and preparation of ad-hoc statements and any other client letters where required.


Job Requirements

  • Min. 1 year of experience in relevant Client Servicing / E-banking / Independant callback experience in Banks/Financial Institutions
  • Able to start work within short notice


Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

Company Overview
Recruit Express Pte Ltd