Contract Bank Call Centre Executive - 5.5 day (North, Up to $3,200)

Recruit Express Pte Ltd| Date Posted: 4-Apr-2021
EA Licence No: 99C4599|EA Personal Registration No: R1986990
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Jobs Responsibilities

  • Handle inbound enquiries from customers on banking products and services within SLA
  • Understand customers' needs and provide 1st call resolutions.
  • Solicit customer feedback, identify problem trends and recommend improvement actions.
  • Process waivers within the SLA.
  • Adherence to duty roster
  • Ensure all calls are provided within the agreed Service Quality such as Product knowledge and service delivery

 

Job Requirements

  • Min. Diploma
  • Prior call centre experience from banks / financial institutions
  • Able to start work within short notice

 

Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

Company Overview
Recruit Express Pte Ltd