Contact Centre Team Lead (West / 5.5 days / Healthcare) -spslic

ScienTec Personnel| Date Posted: 5-Jul-2019
EA Licence No: 11C5781|EA Personal Registration No: R1654066
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Industry: Healthcare
Benefits: AWS + Variable Bonus + Annual Leave + Flexible Benefits 
Working Hours: Monday to Friday (8.30pm to 4.30pm) + Saturday (8.00am to 1.00pm) 

 

Responsibilities:

  • Assist in the preparation and set up of contact centre
  • Oversee the daily operations of the campaign under your charge and ensure consistent delivery of high service standards to our customers
  • Manage a team of customer service associates
  • Ensure agents are given appropriate and relevant trainings to stay relevant to their work
  • Assist in manpower planning of team, including leave planning
  • Be the first point of escalation in handling customers’ feedback and complaints
  • Extract and compile service-related reports

Requirements:

  • Minimum Diploma in any discipline
  • At least 5 years of relevant experience
  • Prior experience in leading a team will be advantageous

 

Interested applicants, click "Apply Now" or email your detailed resume to [Click Here to Email Your Resume]

 

We regret to inform that only shortlisted candidates will be notified.

 

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using,
retaining & disclosing your personal information to prospective employers for their consideration.

 

Lim Peiling (Serene) | R1654066
ScienTec Consulting Pte Ltd (Scientec Personnel) | 11C5781

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