Contact Centre Specialist [B2B | Training Provided]

ScienTec Personnel| Date Posted: 10-Jun-2021
EA Licence No: 11C5781|EA Personal Registration No: R1879233
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

  • No Experience Required
  • Training Provided
  • Attractive Remuneration Package

Jobs Responsibilities:

  • Provide post-sales customer service support / troubleshooting support through LIVE chats & emails to the client’s B2B customers
  • Support advertising customers and deliver consultative support and education on client’s products
  • Perform data analysis and execute data-informed initiatives that will improve customer experience and drive business growth
  • Identify trends to enhance the partner support processes, optimize workflows and improve operational efficiency
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Gather client and partner feedback to enhance ad products and the customer experience

 

Requirements:

  • Singaporean Only
  • Minimum Nitec/Diploma/Degree in any field or its equivalent

 

To apply, please send your updated resume to [Click Here to Email Your Resume]

 

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Ho Kah Yeow | R1879233

ScienTec Consulting Pte Ltd | 11C5781

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