Consultant Support

FDM Singapore Consulting Pte Ltd | Date Posted: 23-Jan-2019
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Bachelor's / Honours

Job Description

A newly created position reporting to Consultant Support HK. The incumbent will be responsible for developing, maintaining and sustaining positive collaborative relationships between consultants, and the company. The role holder will serve as a liaison between these parties and company administrative functions to ensure high client and customer satisfaction.

 

Company Background

FDM is the market leader in the Recruit, Train and Deploy industry. We recruit and train graduates, ex-forces personnel and returners to work, transforming them into IT and business professionals before deploying them across our client base. We work in partnership with our clients to fill their specialty skills gaps, building a diverse pipeline of talent for the future. With centres across APAC, Europe and North America, FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning FTSE 250 employer.

This role encompasses around 150 consultants all based in Singapore.

 

Key Responsibilities

Consultants

  • Understand and communicate FDM’s mission, values and expectations to new trainees
  • Schedule regular catch-up calls and meetings with onsite consultants
  • Serve as the point of contact for all issues raised by the consultants and forward to the relevant departments (HR, Sales, Academy, Marketing, Recruitment, Operations and if necessary escalate to Senior Management)
  • Conduct career coaching and advise consultants according to FDM’s standards and protocols

       

Academy

  • Onboard and guide returning consultants through the Beached process
  • Support planning and execution of weekly activities

               

Sales

  • Provide supplementary support on client needs as indicated during client visits
  • Relay potential opportunities to up-sell or cross-sell services to sales team

 

Recruitment

  • Conduct Assessment Day interviews with potential candidates 

 

Marketing/Social Media

  • Co-organise and co-host regular social events for consultants, alumni and mentors
  • Provide supplementary content stories from consultants and alumni
  • Support the initial planning of Diversity and Inclusion activities

 

HR

  • Respond to basic client/consultant queries regarding contracts and referring onwards if necessary
  • Provide updates/reminders on HR policies to consultants during onsite visit

 

Experience and Qualifications

  • BSc/BA in Business Administration, Public Relations, Marketing, Communications or a related field
  • Proven experience in the field of client relationship management with strong commercial sense
  • Experience within an IT consultant or financial institution preferred
  • Strong interpersonal, communication (oral & written), negotiation and mediation skills a benefit
  • Team player and ability to use initiative to build internal and external networks
  • A customer-oriented attitude with a focus on delivering excellent customer service
  • Adaptable to a fast-paced, changing environment
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms such as Salesforce
  • Ability to travel from time to time

 

Keys to Success

  • A solid knowledge of FDM services, former FDM consultant an advantage
  • Strong commercial awareness and understanding
  • Exceptional organizational skills
  • Unflappable in the face of multiple demands, requests and concerns
  • Superb time management and problem-solving skills
  • High level of empathy combined with strong listening skills
  • A team player

 

If you meet the above criteria and would like to join our fast growing team, apply today for immediate consideration.

Company Overview
FDM Singapore Consulting Pte Ltd