United Overseas Bank Ltd (UOB)

Concierge Travel Manager, UOB Travel Planners

United Overseas Bank Ltd (UOB) Date Posted: 8-Nov-2017

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Job Description

Responsibilities:

As a Concierge Travel Manager, you will assume the role of a travel personal assistant to UOB’s high net worth customers. You will be responsible to manage enquiries for travel and lifestyle related services, plan the end-to-end components of customers’ travels which include but not limiting to, curating customized itineraries, arranging flights, accommodations and land services and ultimately, a post-trip follow up.

You will work with internal product specialists as well as destination concierge partners to deliver extraordinary travel experience to customers through tailor made and experiential programs. You are expected to be savvy of current travel and lifestyle trends, be instrumental in providing customers sound recommendations and ensuring they are fully satisfied with the overall product and service. You are to be kept abreast of new product development, internal marketing and promotion activities and participation in customer events, as and when required. This is a highly regarded position with the expectancy for superior customer service and delivery of bespoke customer experience with the objective to build customer loyalty.

Requirements:

  • GCE “O”/”A” or Diploma holder with minimum 5 years’ sales experience in travel industry and / or concierge service industry
  • Excellent telephone etiquette, strong interpersonal skills with a good command of spoken and written English
  • Possess good knowledge of travel products and be well versed in airfares, hotel and travel reservations and global distribution systems
  • Excellent team player focused on achieving individual and team goals 
  • IATA /UTFTAA certificate would be an advantage

Responsibilities:

As a Concierge Travel Manager, you will assume the role of a travel personal assistant to UOB’s high net worth customers. You will be responsible to manage enquiries for travel and lifestyle related services, plan the end-to-end components of customers’ travels which include but not limiting to, curating customized itineraries, arranging flights, accommodations and land services and ultimately, a post-trip follow up.

You will work with internal product specialists as well as destination concierge partners to deliver extraordinary travel experience to customers through tailor made and experiential programs. You are expected to be savvy of current travel and lifestyle trends, be instrumental in providing customers sound recommendations and ensuring they are fully satisfied with the overall product and service. You are to be kept abreast of new product development, internal marketing and promotion activities and participation in customer events, as and when required. This is a highly regarded position with the expectancy for superior customer service and delivery of bespoke customer experience with the objective to build customer loyalty.

Requirements:

  • GCE “O”/”A” or Diploma holder with minimum 5 years’ sales experience in travel industry and / or concierge service industry
  • Excellent telephone etiquette, strong interpersonal skills with a good command of spoken and written English
  • Possess good knowledge of travel products and be well versed in airfares, hotel and travel reservations and global distribution systems
  • Excellent team player focused on achieving individual and team goals 
  • IATA /UTFTAA certificate would be an advantage

Company Overview

United Overseas Bank Ltd (UOB)
United Overseas Bank Ltd (UOB)
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Today, UOB is rated among the world’s top banks: ‘Aa1’ by Moody’s and ‘AA-’ by Standard & Poor’s and Fitch Ratings. Generations of UOB employees for the past 80 years have carried through the entrepreneurial spirit, focus on long-term value creation and an unwavering commitment to do what is right for our customers and our colleagues. At UOB, we believe in being a responsible financial services provider and we are committed to making a difference in the lives of our stakeholders and in the communities in which we operate. Just as we are dedicated to helping our customers manage their finances wisely and grow their businesses,