Concierge

Park Hotel Farrer Park| Date Posted: 13-Jun-2019
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

To assist in the supervision of Bell Captain and Bell Agents to provide quality services with efficiency and politeness to our guests.

To be smart, well-groomed and tidy in personal appearance.

To greet and render courtesy to all hotel guests and staff with a smile.

To answer phone calls and attend to guests’ enquiries, requests and complaints.

To liaise with Guest Services Manager regarding on all complaints and follow up.

To receive all incoming goods or parcels for in-house guests or prior to hotel guests’ arrival.

To process receiving and releasing of baggage of guests’ in accordance to standard operating procedures.

To upkeep the cleanliness of the luggage room in an orderly and secure manner

To maintain the working order of equipment, not limited to the luggage trolleys and to ensure their cleanliness.

To inform the Guest Services Manager immediately of any discrepancy of guests checking out without settling bills.

To ensure that Bellmen on shifts are well groomed and uniformed.

To plan own section duty roster as and when being assigned by Guest Services Manager.

To ensure there are enough Bellmen on standby for group arrivals and departures at all times.

Company Overview
Park Hotel Farrer Park