Concierge Executive

People Profilers Pte Ltd| Date Posted: 16-Aug-2019
EA Licence No: 02C4944|EA Personal Registration No: R1985061
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Working Hours: 5 Working Days (Shift-Hours)
Working Location: Marine Parade

Key Responsibilities:
• Customer Service programmes
• Work with marketing team to deliver Centre Marketing Plan and concierge programme
• Management of Feedback systems
• Retailer Communications and assist with database management
• Maintain stakeholder relationships: internal, external, retailers and owner
• Work with centre team to provide customer satisfaction and exceptional service
• Maintain a pro-active communication and customer service mandate with all stakeholders
• Local knowledge – services, transport, assistance.
• Retailer knowledge – retailer locations, products

• Maintaining and updating of database management (CRM) – update of Icolumn
• Managing Loyalty Plus Rewards program by promoting and educating the membership to shoppers
• Liaising with Security / Technicians / Cleaners
• SISTIC – Sales of tickets / Replenishments of brochures
• Track all lost and found item reported at desk
• Maintain and update all procedures required at operations
• Taxi booking and gift wrapping services
• Redemption / Purchase of mall vouchers
• Redemption of Loyalty Rewards vouchers
• Car park redemption – during selected promotions
• Gathering feedback forms from shoppers relating their experience in the mall
• Redemption of Banks Instant Rewards / Mall Redemptions
• Rental of Kiddy Cabs, Wheelchairs and Prams
• Assisting Marketing in their promotion (tent card distribution / collection of prizes and etc.)
• Administrating all written or verbal feedbacks from desk
• Answering incoming call enquiries

 Minimum GCE ‘N’/’O’ Levels/ Nitec & Above
• Preferably with 1 or 2 years working experience in similar capacity
• Possess good interpersonal and communication skills across different work levels
• Proactive and independent
• Good working attitude and a team player
• Customer service oriented

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed MS Word format to [Click Here to Email Your Resume][Click Here to Email Your Resume] stating:
1. Current Drawn:
2. Expecting Salary:
3. Date Available:
4. Reason To Leave Each Job:

We regret that only shortlisted candidates will be notified.

Darren Wong Shin Loong
People Profilers Pte Ltd
10 Anson Road #09-01/02 International Plaza Singapore 079903
Tel: 6805 0857
EA License Number: 02C4944
EA Personnel Reg Number: R1985061
Job ID: 45370

Company Overview
People Profilers Pte Ltd