Community Relationship Management Executive (Social Service) **IMMEDIATE**

Recruit Express Pte Ltd| Date Posted: 12-Sep-2020
EA Licence No: 99C4599|EA Personal Registration No: R1879124
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Bachelor's / Honours

Job Description

  • Respond and manage real time complaints and crisis as well as to perform touchpoint engagement with the public.
  • Plan, co-ordinate, implement and ensure smooth running of various standards and measurements to monitor customer satisfaction 
  • Plan, organize, co-ordinate and execute service quality initiatives, development and delivery on the ground
  • Plan, organize and implement a comprehensive service quality campaign to create awareness and inculcate a culture of service excellence
  • Work closely with stakeholders to support their service quality drive
  • Manage Feedbacks and complaints professionally - Monitor and follow-up outstanding feedback issues, ensuring proper closure and reply are provided to feedback providers within the stipulated response time.

Requirements:

  • Min Degree in any relevant field 
  • Min 2-3 years of relevant experience 
  • Strong passion in social service sector 
  • Possess good interpersonal and communication skills

 

Interested candidate,  kindly send a copy of your resume to: [Click Here to Email Your Resume]

 

 

Jessica Fong Zhi Tong 

CEI Registration No.: R1879124
EA Licence No.: 99C4599

 

 

Company Overview
Recruit Express Pte Ltd