Clinical Trial/ Pharma Shipment, Customer Service Specialist - EAST

Recruit Express Pte Ltd| Date Posted: 21-Sep-2020
EA Licence No: 99C4599|EA Personal Registration No: R1875164
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Manage Study/Project setup, coordination and maintenance into our internal system
  • Manage communication with customers, World Courier offices and local sites/CRA on study/project setup.
  • Prepare & send site packs with all applicable shipping documentation and instructions for clinical trials under our control. Ensure accurate and timely update into system.
  • As required conduct site visits for all first time shippers for clinical trials during their initial shipment.
  • Maintain site relationship with all clinical trial sites with periodic telephone calls.
  • Follow-up quotations supplied to customers (repeat customer only).
  • Keep up-to-date with global daily bulletins & current issues highlights on the intranet.
  • Answer telephone calls and provide information / assistance as required.
  • Identify customer’s transport needs / requirements
  • Provide quotes / estimates including pick up time and expected delivery time to customers on demand.
  • Liaise with Dispatch to arrange suitable pick up times
  • Initiate / set up new accounts (provide account forms, known shipper validation forms)
  • Investigate and respond to all billable service failures.
  • Liaise with sales department as required
  • Any additional tasks as required by management.

 

JOB REQUIREMENTS:

  • Min Degree in Any course
  • Min 3-5 years customer service experience and client relationship, preferably from clinical trial, pharmaceutical and healthcare related industry
  • An understanding of Imports and Exports processes and statutory requirements.
  • Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.

 

Interested candidates please submit your resume to [Click Here to Email Your Resume]

 

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

 

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Recruit Express Pte Ltd