EPS Consultants Pte Ltd

Client Support Analyst (Japanese/Korean Speaking)

EPS Consultants Pte Ltd| Date Posted: 15-Oct-2020
EA Licence No: 95C5630|EA Personal Registration No: R1438040
Save Job
Job Nature:
Contract
Position Level:
Experienced
Job Category:
Qualification:
Bachelor's / Honours

Job Description

Client Support Analyst (Japanese/Korean Speaking)

 


We are currently hiring on behalf of our client, a reputable organisation and would require suitably qualified candidates to send in your applications to us.

 

Responsibilities:

  • Proactively engage customers to provide an exceptional support experience
  • Provide quality service, support and collecting product feedback through voice and email interactions
  • Assess, quantify and implement workflow improvements to scale out support
  • Educate users on use of platforms and technology
  • Be the key point of contact for clients and managing relationship with clients and partners
  • Track, analyze and communicate key quantitative metrics and business trends
  • Need to liaise/support with Japanese/Korean speaking customers as a translator

 

Requirements:

  • Minimum Degree in any studies
  • Minimum 1 year of experience in customer service, online operations, client servicing, account management
  • Experience in outbound calling is preferred as the process involves 95% calling
  • Social media savvy
  • Excellent communications and interpersonal skills and able to work with all levels
  • Pleasant, possess good attitude, eager to learn
  • Fluency and excellent communication and writing skills in English
  • Organized, meticulous, problem solving skills
  • Motivated and dynamic individual
  • Able to work independently and as a team
  • Only Singaporeans need apply

 

***We regret to inform that only shortlisted candidates will be notified.

 

Interested applicants, please send a copy of your detailed resume in MS Words format to [Click Here to Email Your Resume] for immediate processing.

 

Thank you.

 

Pang Ai Wei (Registration ID: R1438040)
EPS Consultants Pte Ltd (License No: 95C5630)

Company Overview
EPS Consultants Pte Ltd