Client Services Director - exp in BPO/ CX/ DX industry/client retention

RecruitPlus Consulting Pte Ltd| Date Posted: 2-Mar-2020
EA Licence No: 04C4142|EA Personal Registration No: R1546594
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Bachelor's / Honours

Job Description

  • Up to MYR$300,000 plus Variable Bonus
  • 5 days
  • To be based in Kuala Lumpur

Our client, a MNC in global customer service solutions is looking for suitable candidate to join them as Client Services Director.

Responsibilities:

  • Achieve business goals and objectives pertaining to operational effectiveness, productivity improvement, revenue generation, premier service and client retention.
  • Responsible for client portfolio and operating expenses.
  • Client retention, satisfaction and growth of assigned accounts.
  • Build and maintain positive relationships with clients and all internal departments
  • Coordinate, monitor and track deliverables
  • Works with operations to document business requirements, KPIs/Metrics and program setup features to meet client’s specifications.
  • Functions as Project Manager for all open projects for accounts.
  • Audits information from other departments and acts as point of contact for project status.
  • Works closely with the Clients to assess any concerns on the planned program and associated business objectives.
  • Conduct regular client satisfaction surveys & evaluations.
  • Manage start-up of new program campaigns or expansion of client work as required.
  • Implement best practice methodology to ensure team is following the most effective business operations approaches.
  • Identify project and programs risks and manage risk mitigation plans.

Requirements:

  • Minimum Bachelor’s Degree in Management/ Business/ Marketing or equivalent
  • At least 9 to 14 years’ experience.

Other Information:

  • 5 days work week
  • Based in Kuala Lumpur - Menara KEN TTDI

HOW TO APPLY:

 ** Please submit your resume in Microsoft Words to Ms Lin Zhen Yu (R1546594) to the email below **

 [Click Here to Email Your Resume]

 

FOR IMMEDIATE CONSIDERATION:

Please indicate the below information in your resume:

  • Current & Expected salary
  • Reason(s) for leaving
  • Availability to commence work
  • Recent picture
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