Client Services Associate (Fresh grads may be considered)

Ember Recruitment| Date Posted: 22-Jun-2019
EA Licence No: 12C6191|EA Personal Registration No: R1110049
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Requirements

  • Provide support to customers via the various contact channels in a professional manner
  • Provide information on products and services to clients
  • Ensure timely resolution of issues or queries
  • Ensure timely update of customers’ details into the CRM system
  • Manage the processing of payments
  • Make outbound calls to dormant clients
  • Work closely with stakeholders across various regions
  • Engage in processing and administration duties
  • Other duties as and when required

Requirements:

  • Possess good experience in the Financial Services industry
  • Possess excellent communication and customer service skills
  • Able to communicate in Mandarin is an added advantage when liaising with Mandarin speaking clients
  • Experience working in a call centre environment or front desk customer service is an added advantage 
  • IT Savvy individual
  • Pro-active and Professional individual
  • Able to work well independently as well as in a team
  • Willing to work shift hours
  • Able to work on weekends/public holidays when required
  • Min. Degree in Banking/FInance is preferred

Fresh graduates with knowledge or passion for the financial markets/ trading etc may be considered for this role.

 

 

If you are confident that this is the role for you, please email your resume in MS Word format to [Click Here to Email Your Resume]

We regret that only shortlisted candidates will be notified. Your interest will be treated in strictest of confidence.

Company Overview
Ember Recruitment