Client Service Specialist/Associate [MNC | PERM]

ScienTec Personnel| Date Posted: 1-Apr-2021
EA Licence No: 11C5781|EA Personal Registration No: R1879233
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Top Fortune 500 company

Local MNC

Attractive Remuneration Package

 

Jobs Responsibilities:

  • Provide post-sales customer service support / troubleshooting support through LIVE chats & emails to the client’s B2B customers
  • Support advertising customers and deliver consultative support and education on client’s products
  • Perform data analysis and execute data-informed initiatives that will improve customer experience and drive business growth
  • Identify trends to enhance the partner support processes, optimize workflows, and improve operational efficiency
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Gather client and partner feedback to enhance ad products and the customer experience

 

Requirements:

  • Minimum Diploma/Degree in any field or its equivalent
  • Candidate with live chat experience is a plus
  • Candidate with Contact Centre experience is a plus

 

To apply, please send your updated resume to [Click Here to Email Your Resume]

 

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers for their consideration. If you wish to withdraw your consent or correct any of your personal data, please drop us an email at [Click Here to Email Your Resume] to let us know.

 

(Note: Any resumes of job applications sent to this mailbox will not be attended as it is solely for the purpose of personal data protection related matters.)

 

We will contact you if your skills and experience are suitable for the role, or if there is a similar opportunity that is available presently or in the future.

 

Ho Kah Yeow | R1879233
ScienTec Consulting Pte Ltd | 11C5781

 

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