Client Service Executive (3PL)(Pharmaceutical) / EAST / $4000

Recruit Express Pte Ltd| Date Posted: 17-Sep-2020
EA Licence No: 99C4599|EA Personal Registration No: R1765524
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Bachelor's / Honours

Job Description

Job Scope:

  • Manage Study/Project setup, coordination and maintenance into internal system
  • Manage communication with customers, offices and local sites/CRA on study/project setup.
  • Prepare & send site packs with all applicable shipping documentation and instructions for clinical trials  under our control.
  • As required conduct site visits for all first time shippers for clinical trials during their initial shipment.
  • Maintain site relationship with all clinical trial sites with periodic telephone calls.
  • Follow-up quotations supplied to customers
  • Keep up-to-date with global daily bulletins & current issues highlights on the intranet.
  • Answer telephone calls and provide information / assistance as required.
  • Identify customer’s transport needs / requirements
  • Provide quotes / estimates including pick up time and expected delivery time to customers on demand.
  • Liaise with Dispatch to arrange suitable pick up times
  • Initiate / set up new accounts (provide account forms, known shipper validation forms)
  • Tracking from job creation to delivery.
  • Update customers / shippers in a timely manner of delays affecting agreed delivery time or as required.
  • Document all communication in job notes under the applicable note heading.
  • Investigate and respond to all billable service failures.
  • Monthly KPI reports.
  • Any additional tasks as required by management.


REQUIREMENTS:

  • Minimum 5 - 8 yrs proven excellent customer service experience and client relationship.
  • Project management/coordination experience, clinical trial knowledge preferred.
  • Detail oriented, self-motivated
  • Able to work under pressure and meet tight deadlines
  • Ability to work independently, accurately, efficiently with minimal supervision
  • Excellent analytical, problem solving skills

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [Click Here to Email Your Resume]

 

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

 

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Recruit Express Pte Ltd