Client Service and Success Consultants

Confidential| Date Posted: 4-Sep-2020
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

 

Job Highlights

  • Competitive entry level salary
  • People-Centric Organization - Investing in training our People
  • Personal mentorship to guide you until you succeeds!

Responsibilities

  • To provide post-sales customer service support through chats & emails to the client’s B2B customers.
  • Work closely with our team to support our potential clients and deliver consultative support and education
  • Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
  • Identify trends to enhance the partner support processes, optimize workflows and improve operational efficiency
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Gather client and partner feedback to enhance ad products and the customer experiences

Requirements

  • Relevant experience in shipping industry will be an add-on bonus.
  • Strong analytical, project management and communications skills, and self-motivated
  • Good communication, verbal, written and presentation skills to effectively describe and demonstrate proposed solutions to internal and external parties.
  • Past experience in B2B business is preferable
  • Intellectual curiosity and desire to learn
  • Effective time management and organizational skills

If you enjoy making things happen, simply apply now

 

About Us

We strongly advocate progressive career development for our people. As such, we are constantly innovating and creating multiple platforms for New Client Acquisitions. 

In addition, we aim to develop you both professionally and on a personal level, by helping you acquire in-depth knowledge on Fundamental and Technical Analyses on Capital Markets.

This will help you and your clients monies work to achieve the Singapore DREAM of Total Financial FREEDOM