Client Relationship Manager

• Successfully manages the role of a frontline functional and technical resource for best practices and informal customer questions
• Manages customer relationships and serves as the point of escalation and the voice of our customers
• Establishes relationships proactively and grows customer intimacy with the product
• Focuses on account expansion and revenue generation by identifying potential opportunities with existing customers
• Identifies attrition risks and collaborate with internal and external stakeholders to mitigate cancellation of contracts
• Occasionally provide functional training to customers
• Engage with the service/support team as a customer advocate to ensure speedy resolution of customer issues
• Engage with the professional services team as a customer advocate to ensure successful deployments
• Work with the development teams to escalate and prioritise customer issues and enhancements
• Lead and manage weekly/monthly/quarterly meetings with customers and other stakeholders
• Work in a matrix environment with team members and managers both local and international
• From time to time work on any other tasks as assigned by the management

Skill Set 

• Experience in the financial markets both equity and derivatives with broad experience in the full front to back electronic trading industry will be advantageous
• Previous working experience in the vendor space or use of Equities or Derivatives trading platforms would be a plus
• Successfully managed customer engagements to completion with direct customer advocacy and engagement in an account management or relationship management capacity
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
• Strong verbal and written organizational, presentation, and communication skills
• Customer service oriented and believe in teamwork, collaboration, adaptability & initiative
• Demonstrated success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• Mature, capacity to operate in a high stress, a go-getter who does not fear rejection
• Willingness to travel periodically based on customer and business needs