Chemical Information Specialist ( Open to Fresh Graduate)

SGS TESTING & CONTROL SERVICES SINGAPORE PTE LTD| Date Posted: 28-Dec-2020
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Job Nature:
Contract
Position Level:
Entry Level
Qualification:
Bachelor's / Honours

Job Description

PRIMARY RESPONSIBILITIES

Staff at incident Management Centre on rotating shifts, providing 24 hours per day, 365 days per year and telephone coverage on chemical emergencies for the Asia- Pacific.

SPECIFIC RESPONSIBILITIES

  • Co-ordinate with the Asia-Pacific network of Technical Assistance Support Centres and/or Technical Consultants on chemical incidents.
  • Consult and liaise with client representatives after receiving the initial telephone call regarding an incident.
  • Assist in the maintaining of a database of the current version of each subscribing company’s Chemical Material Safety Data Sheets.
  • Provide product and emergency response information from the Material Safety Data Sheets of subscribing companies by telephone facsimile and/or email after receiving a communication reporting an incident.
  • Interpret technical data and give advice in accordance with predetermined criteria established by the client and/or the company in English and/or another Asian language.
  • Document information received from reported incidents (e.g. Incident location, chemical name, manufacturer name, description of incident, name of person reporting incident, contact number, etc.)

PROFILE

  • Diploma in Chemistry /Chemical Process Technology
  • Willing to work on 2 rotating shifts ( stationed in our Alert-SGS ERS 24 hrs call centre in Loyang, Changi.)
  • At least 1 years of working experience in a Call Centre or customer service environment

REQUIRED SKILLS

  • Analytical and computer literate
  • Able to coordinate and be a team member towards a common goal
  • Able to work independently and to coordinate several activities simultaneously
  • Able to interact with all levels of management, affiliates, suppliers and clients
  • Good communication, negotiation and interpersonal skills
  • Acts quickly and decisively; able to make tough calls
  • Work well under pressure
  • Applies judgement and acts accordingly to the SGS standards of ethics and integrity
  • Knowledge of ISO systems and procedures.
Company Overview
SGS TESTING & CONTROL SERVICES SINGAPORE PTE LTD